24 RC Privacy Policy

24 RC collects two types of information — details you provide directly, and data gathered automatically while you use the platform. Each is explained in detail below.

Directly Provided Information

You provide the following information when registering, completing KYC verification, or contacting Support:

• Identity-Related: Full name, date of birth, national ID number or passport number.
• Communication-Related: Mobile number, email address, current address.
• Financial Information: Bkash/Nagad/Rocket account number (for transactions).
• KYC Documents: Scanned copy of your National ID card or passport.
• Support Conversations: Details of messages and complaints submitted by you.

Automatically Collected Information

The following information is collected automatically when you use the 24 RC website and app:

Data collected at 24 RC is used solely for specified purposes. We are fully transparent about how your personal information is handled in accordance with our privacy policy. Below is a detailed breakdown of how we use your data:

• Account Management: Your data is used to create, verify, and manage your 24 RC account.
• Transaction Processing: Financial information is verified during deposits and withdrawals.
• KYC Verification: Used to verify your identity in compliance with legal obligations.
• Service Improvement: User experience data is analyzed to further improve the platform.
• Customer Support: Your contact details are used to resolve issues quickly and efficiently.
• Promotional Communications: Special offers and updates are sent subject to your consent.
• Fraud Prevention: Device and IP information is monitored to detect suspicious activity.
• Legal Obligations: Certain information is retained as required to comply with applicable laws and regulations.

You may opt out of promotional communications at any time by updating your preferences in Account Settings or contacting us via support email.

24 RC makes this unequivocally clear: your personal data is not sold to any third party, and never will be. However, limited sharing with certain third parties may be necessary in the following circumstances:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, or Rocket to complete transactions.
• KYC Service Provider: Documents may be shared with a licensed KYC provider for identity verification.
• Legal Authority: Data may be disclosed in response to a court order or a valid request from a government authority.
• Technology Infrastructure: Encrypted data is stored with cloud storage and server service providers.

The 24 RC website uses cookies — small text files stored in your browser that help remember your preferences on future visits. We primarily use three types of cookies:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference, time zone, and other settings.
• Analytics Cookies: Used to understand which sections of the platform are most visited. These cookies do not reveal any personally identifiable information.

You can disable non-essential cookies through your browser settings. Please note that doing so may limit certain features of the platform.

24 RC employs multiple layers of security to protect your information. Our technology team monitors security 24 hours a day, 7 days a week. Our key security measures are outlined below:

• SSL/TLS Encryption: All data transmitted on the website is protected with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system blocks unauthorised access.
• Two-Factor Authentication: An additional layer of security (2FA) is applied when logging into your account.
• Regular Security Audits: Regular system audits are conducted by third-party security specialists.
• Data Backup: Your data is backed up across multiple secure servers.
• Staff Training: All 24 RC staff are trained on privacy policy and data protection practices.

Under 24 RC's Privacy Policy, you hold the following rights over your personal data. To exercise any of these rights, please contact us at support@24rc.bet.

24 RC does not store your information indefinitely. A defined retention period is set for each type of data. Once that period ends, the data is securely deleted or anonymised.

If any data must be retained longer for legal reasons, you will be informed accordingly. Once the retention period expires, data is securely destroyed in a manner that prevents future recovery.

24 RC is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.

Age verification is mandatory during registration. Identity is confirmed through the KYC process by validating the national ID. If a minor is found to have created an account using false information, the account is immediately suspended and all collected data is deleted.

24 RC may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, registered users will be notified in advance via email or SMS. Continued use of the platform after any changes will be considered acceptance of the updated policy.

• Minor updates will be reflected by simply updating the page.
• Users will be notified at least 30 days in advance of any major changes.
• If you need a copy of a previous version of our Privacy Policy, please contact Support.

The latest version of this policy is always available on this page. We recommend visiting it regularly.

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please get in touch with us. The 24 RC privacy team typically responds within 72 hours.

• Email: support@24rc.bet
• Response Time: Typically within 48–72 business hours
• Language: Responses available in Bengali and English